FAQs
Q1: What currency will my payment be billed in?
Q2: Why my payment failed?
1.Check Your Internet Situation and Avoid do Payment Oversea or not use a Public Wifi.
2. Verify Card Details: Double-check that you've entered the correct credit card number, expiration date, CVV, and billing address.
3. Contact Your Bank: Sometimes, your bank may block the transaction for security reasons. You may need to authorize the payment by contacting them directly.
4. Try an Alternative Payment Method: Consider using another card or payment option, such as PayPal or a digital wallet, if available.
Q3:How to Chose Another Payment Method？
Step 2: Then you’ll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don’t have to register for PayPal).
Step 3: Then you can complete your order with your Credit/Debit card.
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2. Pay via PayPal or Klarna. If you have a PayPal account, we recommend that you pay via PayPal. *Currently Klarna is only available for US orders.
3. Switch to your other credit/debit card.
4. Call the customer service number on your credit/debit card.
Let them know you are authorizing the payment. Once they put an authorization through, you’re able to process your payment once more on our website and the order will be accepted.
The time frame of an order delivery is divided into two parts:
Shipping time: 3~10 Business Days
Delays: If your order doesn’t arrive within 14 business days, contact us at info@asaprider.com.
Pre-Orders/Backorders: Check the product page for specific shipping dates.
Shipping methods: Shipping Partners: UPS and FedEx.
Shipping fee: Cost: Free shipping on all orders.
Restocking Fee:
Order Cancellation: Rejecting a shipped package incurs a 10% fee.
Return Shipping Cost: $150, with a provided return shipping label.
Defective Returns: No restocking fee if returned within 15 days. Notify Customer Service for approval.
Accessories: Non-quality problem accessories are non-returnable.
Tracking Your Order:
Order Number: Use it to track your shipment.
Further Information: Email info@asaprider.com; responses within 24 hours.
Delivery Issues: Contact us within 3 business days if your bike shows as delivered but hasn’t arrived. After 3 days, liaise directly with the logistics company.
Lost/Damaged Shipments: Contact the logistics company directly. Email us for additional support if needed, but we may only direct you to the logistics company.
How Long Does The Battery Last on an E-scooter or E-bike?
The Battery Life Of An E-Scooter or E-Bike Typically Ranges From 15 To 40 Miles Per Charge, Depending On The Model, Battery Capacity, Rider’S Weight, Terrain, And Riding Style. Regular Maintenance And Proper Charging Can Help Maximize Battery Life.
Are E-Scooters or E-Bike Safe To Ride In The Rain?
While Many E-Scooters or E-Bikes Are Designed With Water-Resistant Features, It'S Generally Advised To Avoid Riding In Heavy Rain. Wet Conditions Can Affect Traction, Braking, And The Electrical System. Always Check Your Product Specific Water Resistance Rating And Manufacturer'S Recommendations.
Can I Ride An E-Scooter or E-Bike On The Sidewalk?
The Legality Of Riding E-Scooters or E-Bikes On Sidewalks Varies By Location. Many Cities Have Specific Regulations That Require E-Scooters To Be Ridden On The Road Or Bike Lanes. Always Check And Follow Local Laws And Regulations Regarding E-Scooter or E-Bike Use.
What Is The Maximum Speed Of An E-Scooter or E-Bike ?
The Maximum Speed Of E-Scooters or E-Bikes Varies By Model, Typically Ranging From 15 To 28 Mph. Some High-Performance Models May Offer Higher Speeds, But Local Laws Often Impose Speed Limits For Safety Reasons.
Do I Need A License To Ride An E-Scooter?
Licensing Requirements For E-Scooters Differ By Region. In Many Areas, E-Scooters Are Classified As Low-Speed Electric Vehicles, Which Do Not Require A Driver'S License. However, Some Places Might Require A Valid Driver'S License, Registration, Or Minimum Age. Always Check The Local Regulations In Your Area.